Beech Acres Parenting Center

Operations Coordinator - Full Time ($17.50 - $20.00 DOQ + Bonus Potential)

Job Locations US-OH-Cincinnati
Job ID 2024-1396
Category
Client Services/Support
Type
Regular Full-Time

Overview

At Beech Acres Parenting Center, we uncover the natural gifts of children by unleashing the power of parents and caregivers. As a contemporary parenting center, Beech Acres serves over 30,000 people annually through a wide range of services including foster care, kinship care, adoption, behavioral health support in schools, parent coaching and much more. All of our programs are founded in our Natural Strength Parenting™ framework which enables parents to unlock their own potential by building on their unique strengths. For more information, visit www.beechacres.org

 

Why you will love working at Beech Acres:

 

Culture That Matters

Intentional. Strength-Based. Mindful.

At Beech Acres Parenting Center we are empowering parents and strengthening kids together. A career at Beech Acres will help you discern your unique purpose, discover and develop your own natural strengths, and learn to be present, fully engaged and accepting in the moment. It’s how we empower our families and it’s how we empower each other.

We're a spirited team that believes in having fun and making an impact in our community and beyond. We’ve built a culture that values our team members’ strengths where we embrace our differences and live the value of Inclusion to all. We believe that cultivating a feeling of belonging among our employees, partners, children and adults in a child’s world begins with a just, equitable and diverse organization. We work towards this through our policies, practices, and our daily personal interaction.  Beyond that, we aspire to influence the systems and communities in which we do our work by providing thought leadership, co-creation, advocacy, and support.

 

That’s culture that matters.

Our Perks at Work

 

  • At Beech Acres, we take pride in offering you a competitive benefits package, inclusive of base pay, incentives, and other benefits. Your total compensation includes benefits that go beyond wages and are provided to you. Our Perks at Work includes a Bonus Points recognition, Cell Phone Reimbursements, Flexibility in the way that you work, paid leave plans, and best in the city Paid time off plans amongst many others.

 

  • Beech Acres success is dependent upon our people, and our total rewards are designed to create and sustain an environment that encourages and rewards outstanding commitment to client service, personal accountability and the achievement of results. We believe working here offers more value and rewards than just your total compensation. We work in an environment that encourages commitment, spirit and collaboration and we provide outstanding results to our community. We are committed to not only our mission but to your growth and development as an employee and individual.

 

If you have what it takes and have the heart and passion for helping support families and children, then we invite you to apply to be part of positive change in schools, pediatric offices, workplaces, and our community!

Responsibilities

Essential Duties and Responsibilities:

Coordinates the administrative and resource-related activities to support With All Families programming. Supports Program Manager to ensure activities and initiatives maintain all relevant quality, regulatory, and legal standards.

 

This position will work out of our Warren & Hamilton County location. 

  • Serves as the centralized liaison and administrative resource to support initiatives and activities for all With All Families’ prevention services programming.
  • Coordinates and monitors umbrella of services and maintains quality service delivery via documentation management and auditing guidelines.
  • Facilitates appropriate triage of referrals and inquiries through the With All Families general inbox.
  • Tracks client activities and inputs information into appropriate data warehouse for billing purposes. Reviews billing discrepancies and makes adjustments as needed.
  • Ensures accountability for staff to meet program requirements and provide communications as follow-ups via email, etc. to maintain efficiency and funder obligations.
  • Partners with Team Leads and Program Manager in reviewing and making recommendations for program areas, processes/procedures, compliance, evaluations/outcome tools and day-to-day forms and activities and be a lead and making agreed-upon improvements.
  • Provides administrative support to program areas, including but not limited to program supply needs, class scheduling, documentation monitoring, etc.
  • Completes accurate and timely data entry into various systems.   
  • Regularly audits program’s data systems to ensure accurate data collection, follows up with appropriate staff for corrections as needed.
  • Facilitates and leads team huddles and provides appropriate and timely updates on programmatic updates.
  • Assists programs in organizing various program events.
  • Collaborate with agency partners and funders.
  • Support Team Leads and Program Managers in day-to-day program needs.
  • Provide administrative support (calendaring, scheduling, invoicing, etc.) for the Program Manager.
  • This role is an administrative, flexible hybrid (in-person, online) role and may require infrequent travel throughout the community to BAPC campuses.

Qualifications

Education and/or Work Experience Requirements:

  • High School Diploma or equivalent required. Bachelor’s degree preferred.
  • 1-3 years of experience in an administrative based role, preferably within a non-profit setting.
  • Outstanding organizational capabilities with the ability to manage time and balance multiple priorities.
  • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers. Customer service focus with strong ability to consistently provide outstanding support.
  • Excellent computer proficiency (MS Office – Word, Excel and Outlook)
  • Ability to work collaboratively to support the team’s achievement of shared goals and outcomes.
  • Project Management skills a plus.

Beech Acres is an Equal Opportunity Employer

BAPC provides equal employment opportunities (“EEO”) to all persons, consistent with applicable federal, state and local equal employment opportunity laws prohibiting discrimination based on race, sex, pregnancy, sexual orientation, gender identity, age, disability, genetic information, religion, ancestry, military or veteran status, color, national origin, or any other applicable statutorily protected group status under local, state, or federal law. This applies to all phases of the employment relationship including recruitment, hiring, compensation, advancement, and discipline.

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